Business Service

With our tailored Business Service, all calls are handled 24/7 by Australian‑based operators who answer in your company’s name, providing a live, professional response rather than an automated system. This provides a smoother customer experience, leaving you with fewer missed calls, less frustration from customers having to wait on hold, and the assurance that nobody is hanging up on hearing an automated message.

General business enquiries can be filtered according to department, product or service to ensure that consistent and relevant information is provided to your customers no matter when they call.

Not only can we act as your overflow or after hours call centre, but we can also support your marketing and promotional activities by collecting specific data from your callers.

If your customers require after hours callouts, we also have systems in place for communication with and acknowledgement by on-call technicians.

Service calls can be redirected to the relevant technician according to your supplied roster or schedule. Our operators can collect important details and pass them on quickly and accurately. Based on your specific requirements, emergency or breakdown service calls can be monitored and escalated to minimise any response delay.

Comprehensive reporting of call/message activity can be provided on an ad-hoc or scheduled basis.