Call Service provides professional 24/7 message handling for businesses, medical practices, industry and government across Australia.
Your callers speak with real Australian people - never offshore, never AI - backed by decades of experience and dependable service.
OUR SERVICES

Answer the phone in your company or personal name

Send messages to your mobile, cell pager or email

Call your staff to follow up on urgent messages

Handle incoming SMS and email alerts

Collect information from callers responding to a marketing or promotional campaign

Take messages when your office is closed
I would like to express my extreme gratitude for the expert way in which Call Service has handled my requirements over the past thirty seven years. Without a doubt your expert service to the community has saved many thousands of lives, and I personally have been able to sort out many potentially dangerous situations at a far earlier stage thanks to the efforts of your excellent staff.
I must be your longest surviving customer of your excellent service.
Since I first went into practice, I have had nothing but the highest respect for your service and even with SMS mobile phones, nothing can replace the personal service your staff have always provided.
We have been using Call Service for 15 years now to assist us with our overflow of calls during the day and after hours for when the business is closed. Using this service after hours has been instrumental in maintaining our current clients with their emergency signage needs. In recent years we also have been taking advantage of their OH&S Service (Lone worker) to help deal with our staff when they are working after hours and in dangerous situations.
We have always found the staff at Call Service to be extremely pleasant and professional to deal with and pricing is exceptionally fair.
An answering service is a communications provider employed by a business to handle incoming phone calls. The phone is answered by a real person, a message is taken, and the message is sent per the instructions of the business. Our answering services are designed to help businesses field incoming phone calls 24 hours a day, 7 days a week, 365 days a year, especially in cases where staff are not available.
We know that up to 75% of callers will hang up when they hear a voicemail message. To avoid missing important calls, we have operators available 24/7 to capture any required information in an SMS or email message. This will enable you to better prioritise and manage your workflow, with the added benefit of your clients being able to speak with a human instead of a recording.
We pride ourselves on providing a personalised service that supports your business, and we offer the flexibility to vary your service as your business needs change. We currently fulfil a range of special requirements for our clients and recommend discussing your needs with our friendly team.
Call us to discuss your individual requirements and see how we can assist you.
No.
We do not charge any transaction fees and have no hidden start up fees.
Never. Your call is answered in Australia, by a human.
Call us for further enquiries
1800 334 69988 McGregors Dr
Keilor Park 3042
Australia
National: 1800 334 699
Local: 03 9387 1000
Fax: 03 9389 3644
Email: info@callservice.com.au
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