24/7 Live Phone Answering Service Australia
- We have over 66 years’ experience in the Telecommunications Industry
- Up to 75% of clients are known to hang up upon hearing an
answering machine or voice mail
- We can provide you with a personalised service to meet your requirements where the caller believes they are contacting your office
- All calls are answered and processed in Melbourne, Australia
- Dedicated lines allows us to professionally answer with your company name
What We Can Do
- Answer the phone in your company or personal name
- Store messages for you
- Send messages to your mobile, pager, email or fax
- Supply the latest in high technology alphanumeric pagers
- Collect information from callers responding to a marketing or promotional campaign
- Take messages when your office is closed
What are professional answering services?
Our answering services are designed to help businesses field incoming phone calls 24/7, especially in cases where staff are not available. Calls are answered by our well-spoken live reception team in a professional manner and a predefined script is utilised to ensure the customer believes they are speaking with someone from your business. Our team is able to give your customers the information they need and/or take their contact details so you can get back to them at a later date.
Why get telephone answering services?
Live answering services are significantly more effective than automated messages and studies show that 75% of customers do not leave voice messages or call again if their call is not picked up. In the communication age, customers expect that their enquiries be answered immediately. Speaking to a answering machine drives people crazy and with affordable rates and customised service, hiring a professional answering company is well worthwhile.