In addition to our standard services, we can build customised answering and messaging solutions to suit the needs of your business.
Not only can we act as your overflow or after hours call centre, we can support your marketing and promotional activities by collecting data from callers and disseminating information according to your instructions
General business enquiries can be filtered according to department, product or service to ensure that consistent and relevant information is provided to your customers no matter when they call.
Service calls can be redirected to the relevant technician according to a customer supplied roster or schedule. Our operators can collect important details and pass them on quickly and accurately. Based on your specific requirements, emergency or breakdown service calls can be monitored and escalated to minimise any response delay.
Comprehensive reporting of call/message activity can be provided on an ad-hoc or scheduled basis.
Why have a call centre or receptionist in a dedicated office when we can handle your professional communication needs with a plan tailored to your situation including a dedicated number, personalised greetings and any messages you want our staff to deliver? Learn more about our virtual receptionist services.
For the safety of your employee’s working out of the office in potentially hazardous situations, we offer a Lone Worker Solution service where we arrange a timeframe with the employee for communication from them, and if it exceeds that time we begin a process to get in touch with them, with various levels of escalation as agreed for your company's needs.