1. Respecting your privacy
This policy sets out how we collect and may deal with your personal information. We respect your privacy and will only deal with any personal information that we have collected in accordance with this policy, as updated from time to time.
2. Types of Personal Information we may collect
In order for us to effectively provide our services, we may collect personal information from you. This may include:
Identification and payment information:
- full name;
- date of birth;
- credit/debit card or account details;
- residential address;
- business address;
- phone number(s);
- email address;
- Call Service account verification details (such as your password and username);
- records of your use of our services;
- opinions or comments you communicate to us.
3. How we might collect your personal information
There are a number of circumstances in which we may collect your personal information. The primary occasions will be when you provide us with the information yourself (including in person, by email, phone, use of our website or any other medium), when a third party provides us with the information or if we ask you for personal information.
4. How we will use your personal information
We use your personal information to provide our call answering, messaging and associated services. We will use your identification and contact information to correspond with you, as necessary, in order to provide our services.
Your personal information may be disclosed to third parties (e.g. if disclosure is required by law, to the extent necessary) and to our business partners and/or contractors to facilitate the provision of our services to you. Should the need arise for your personal information to be disclosed to an overseas recipient, Call Service will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles, to the extent Call Service is required to take such action, in relation to the information provided.
5. How we keep your personal information secure
We understand the importance of keeping your personal information safe and take reasonable steps to protect your information from unlawful access or disclosure. We adopt a high standard in commercial practices to secure both physical and digital forms of your information.
6. How to access or update your personal information
7. What to do if you have a complaint
If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint. Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue.
If you are not satisfied with our response to your complaint or how we have dealt with your complaint, you can contact the Office of the Australian Information Commissioner (OAIC), the details of which can be found here: https://www.oaic.gov.au/.
8. Changes to our policies
9. Internet and Website Usage
In accessing our website, you acknowledge that we may automatically collect certain information which we will use to improve our services by understanding how persons use our website. The information we may collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website.
Third Party Sites: If you use our website, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our website, nor the consequences of doing so.
Antivirus software: You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.
You can contact us by email, telephone or post to our “Privacy Officer”, using the following contact details: