Business Call Answering and Message Handling

A Professional Response Whenever Your Customers Call.

Our Business Call Answering service ensures your customers can speak with a real Australian operator whenever your staff are unavailable.

Our operators answer in your company name and follow instructions tailored to your business. We can handle general enquiries, collect customer details, provide approved information and direct messages to the appropriate department or staff member.

For businesses providing emergency or after-hours services, we can contact the relevant on-call technician according to your supplied roster. Urgent messages can also be monitored and escalated until they have been delivered or acknowledged.

Call Service can also collect information from callers responding to promotions or campaigns and provide call and message reports on either an ad hoc or scheduled basis.

The service can be tailored to your operating hours, call types, message-delivery preferences and escalation procedures.