Connecting People Since 1951

03 9387 1000

Business Answering Services

Do you have multiple staff and departments to operate?

In addition to our standard services, we can build customized answering and messaging solutions to suit the needs of your business.

Not only can we act as your overflow or after hours call centre, we are competent in handling emergency situations.

General business enquiries can be filtered according to department, product or service to ensure that consistent and relevant information is provided to your customers no matter when they call.

Service calls can be redirected to the relevant technician according to your supplied roster or schedule. Our professional operators can collect the essential details your field officers require and pass them on quickly and accurately. Based on your specific requirements, in an emergency or breakdown, service calls can be monitored and escalated to minimise any response delays.

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