Services
At Call Service we offer a variety of answering, paging and messaging services to suit every need. We can even tailor our service to suit your specific needs so please do not hesitate to ask us to quote for your special requirements.
Basic Answering Services
Do your callers often hang up without leaving a message when they realise you're not there? Do you need to be assured of getting your messages accurately and reliably?
Don't employ a receptionist. One easy to remember phone number is all you need to know to provide your callers with a friendly, professional and LIVE voice to take their messages whenever you can't.
Personalised Answering Services
For a little extra cost over our standard answering service, a unique phone number can be allocated for your exclusive use. This enables your calls to be answered in a manner specific to your needs which in turn creates a professional impression with your callers as your virtual office.
Don't want to confuse people with another number to contact you on? No problem. Simply have your fixed or mobile phone diverted to your unique Call Service number when you are busy or unavailable and have all calls answered in your company name or using a greeting of your choice.
Messaging Solutions
We offer a range of standard and customised messaging options
Personal Notification
After receiving a call our operator will ring through the message to a number that you specify. Of course different numbers can be recorded for notification at different times of the day.
Digital Pagers
We can arrange to have messages sent to most tone, numeric or alphanumeric pagers. We also sell or rent a range of the latest alphanumeric pagers. To view our range, click here.
Short Message Service (SMS)
The capability of modern digital mobile phones to receive short text messages make it ideal for use as a paging device. Why have a pager and a mobile phone when one can do the job of both?
Messages of up to 160 characters can be sent to any digital mobile phone regardless of the network with which the phone (or SIM card) is registered.
Fax
For those requiring immediate hard copy of messages, a fax copy of each message can be sent either in lieu of or in addition to other messaging options.
As ubiquitous as mobile phones, email provides a quick and cheap communication medium with no geographical boundaries.
This solution is ideal for clients who are away from their home base where SMS messaging may not be possible or appropriate.
Corporate Services
In addition to our standard services, we can build customised answering and messaging solutions to suit the needs of your business.
Not only can we act as your overflow or after hours call centre, we can support your marketing and promotional activities by collecting data from callers and disseminating information according to your instructions.
General business enquiries can be filtered according to department, product or service to ensure that consistent and relevant information is provided to your customers no matter when they call.
Service calls can be redirected to the relevant technician according to a customer supplied roster or schedule. Our operators can collect important details and pass them on quickly and accurately. Based on your specific requirements, emergency or breakdown service calls can be monitored and escalated to minimise any response delay.
Comprehensive reporting of call/message activity can be provided on an adhoc or scheduled basis.
